SHIPPING POLICY

THE NOIR MAISON

Website: thenoirmaison.com

Last updated: 8 November 2026

1. Shipping Information

At THE NOIR MAISON, we aim to provide a reliable, efficient and transparent delivery experience.

All online orders are dispatched from Bulgaria.

We currently serve eligible destinations displayed during checkout. International delivery availability may vary by country and may be introduced progressively as additional shipping services become available.

If your country is not available as a shipping destination at checkout, we are currently unable to accept an order for delivery to that location.

2. Order Processing

Orders are prepared and processed as promptly as possible following successful payment confirmation.

Processing times may depend on product availability, order volume and operational schedules.

Orders placed during weekends or public holidays may be processed on the next working day.

If an item is unexpectedly unavailable or cannot be dispatched within the agreed timeframe, we will contact you with the available options, including any refund rights applicable to your order.

The total estimated delivery time includes order processing and courier transit time. Where available, the estimated delivery timeframe will be communicated at checkout.

3. Shipping Within Bulgaria

Our shipping options for Bulgaria are:

Standard Delivery: €5.00

Complimentary Express Delivery: Orders of €100.00 or more.

Qualifying orders receive the fastest available delivery service offered by THE NOIR MAISON for their destination, at no additional shipping charge.

Available delivery methods and estimated delivery times are displayed at checkout. Delivery estimates depend on courier availability, destination and order processing time.

4. International Shipping

THE NOIR MAISON intends to serve international customers in selected European countries, the United Kingdom, the United States and eligible Asian destinations.

International shipping is available only to countries enabled at checkout.

Shipping costs are calculated or displayed according to the destination and applicable delivery service.

Where available, express international delivery options may be offered with an estimated transit time of 2–5 business days.

Actual availability and delivery estimates depend on the destination, courier service, customs procedures and other relevant conditions.

We do not guarantee a universal 2–5-day delivery period for every international destination.

The available delivery methods, charges and estimated delivery time will be communicated before you complete your purchase.

5. Shipping Costs

Delivery charges may vary according to:

• Destination country and delivery address

• Selected shipping service

• Shipment weight and dimensions

• The number of items ordered

• Applicable promotional shipping offers

All shipping charges payable to THE NOIR MAISON will be presented during checkout before you confirm your order.

Free shipping promotions, where offered, may be subject to minimum order values or other conditions clearly displayed at the time of purchase.

Complimentary Express Shipping

Orders that meet the free shipping threshold for their destination automatically qualify for FREE EXPRESS SHIPPING.

Eligible orders are shipped using our express delivery service at no additional shipping cost to the customer.

Free express shipping thresholds vary by country and are displayed at checkout.

6. Customs, Duties and Import Taxes

Orders shipped outside the European Union may be subject to customs duties, import taxes or customs clearance charges.

These charges depend on the destination country, the value and classification of the goods and the selected shipping arrangement.

Where duties and import taxes are collected by THE NOIR MAISON at checkout, they will be identified as part of the applicable total.

Where they are not collected in advance, additional charges may be assessed by the relevant customs authority or delivery provider. We will provide information about this possibility before purchase, as required by applicable law.

Customers may be responsible for applicable import charges that have been clearly disclosed and are not included in their checkout total.

All customs declarations must accurately reflect the shipment and the value of its contents.

7. Delivery Estimates and Delays

We work to dispatch orders efficiently and meet the delivery times communicated during checkout.

Delivery may be affected by circumstances such as:

• Customs inspections

• Severe weather

• Public holidays

• Courier network disruptions

• Incomplete or incorrect delivery information

• Other events beyond our reasonable control

If we become aware of a significant delay, we will make reasonable efforts to notify you and provide updated delivery information.

Your legal rights in the event of late delivery, non-delivery or failure to meet an agreed delivery deadline remain unaffected.

8. Order Tracking

Where a tracking service is available, customers will receive tracking information once their parcel has been dispatched.

Tracking updates are provided by the relevant delivery carrier and may not appear immediately after collection.

If you have not received tracking information for a dispatched order, please contact us at contact@thenoirmaison.com.

9. Delivery Address and Changes

Customers are responsible for providing complete and accurate delivery information when placing an order.

Please check your shipping address carefully before completing checkout.

If you notice a mistake, contact us as soon as possible.

We will make reasonable efforts to update the address before dispatch, but changes may not be possible once the parcel has entered the courier network.

We will assist with delivery issues in accordance with applicable consumer rights.

10. Lost, Missing or Damaged Shipments

If your parcel has not arrived within the agreed delivery period or appears to be lost, please contact us.

We will investigate the issue with the relevant courier and provide an appropriate resolution.

If a parcel arrives damaged, please contact us as soon as reasonably possible and provide photographs where available.

THE NOIR MAISON remains responsible for delivery and the risk of loss or damage to goods until responsibility lawfully passes to the customer.

Nothing in this policy limits your statutory rights in relation to non-delivery, damaged goods or products that do not conform to the contract.

11. Refused or Uncollected Deliveries

If a parcel cannot be delivered or is returned because it was not collected, please contact our customer support team.

We will review the circumstances and inform you of the available options, which may include redelivery or a refund where appropriate.

Any additional charges will be assessed according to the circumstances and applicable law. We will not impose undisclosed or unlawful charges.

12. Returns and Exchanges

If you wish to return or exchange an item, please refer to our Return & Refund Policy.

Customers returning merchandise from outside the European Union should contact us before shipping so that we can provide the correct return address and customs documentation.

Returned merchandise must be accurately identified on customs paperwork.

13. Physical Store

THE NOIR MAISON also operates a retail location in Sofia, Bulgaria.

Availability of in-store collection for online orders, if offered, will be displayed as an option during checkout.

Purchases made directly in our physical store may be subject to separate in-store procedures, without limiting statutory consumer rights.

14. Contact Us

For shipping enquiries, delivery assistance or questions regarding your order, please contact:

THE NOIR MAISON

Website: thenoirmaison.com

Email: contact@thenoirmaison.com

Location: Sofia, Bulgaria

We are happy to assist with questions about delivery availability, order tracking and shipping arrangements.