TERMS OF SERVICE

Last updated: 9 November 2026

1. About Us

Welcome to THE NOIR MAISON, an independent fashion retailer offering curated men's clothing, contemporary streetwear, avant-garde fashion and accessories.

This website, https://thenoirmaison.com, is operated by:

Nikol M Concept EOOD (Никол М Концепт ЕООД)
Company Registration Number (UIC/EIK): 208938189
Registered Address: 81 James Bourchier Blvd, 1407 Sofia, Bulgaria
Email: contact@thenoirmaison.com
Telephone: +359 877 339 832

References to "we", "us" and "our" mean Nikol M Concept EOOD, trading as THE NOIR MAISON.

These Terms of Service apply to purchases made through our website. By placing an order, you agree to these terms, subject to your mandatory rights under applicable consumer protection laws.

2. Products and Availability

We aim to present accurate product descriptions, photographs, sizes, colours, prices and availability.

Product colours may vary slightly depending on screen settings, lighting and photography.

Sizing and fit can differ between brands and styles. Customers are encouraged to review available size information or contact us before ordering.

Products are subject to availability. If an item becomes unavailable after an order is placed, we will contact you and arrange an appropriate refund or other solution agreed with you.

3. Orders and Contract Formation

To place an order, select your products, review your basket and complete checkout.

Before confirming your purchase, you will have the opportunity to review your order and applicable charges.

An order confirmation acknowledges receipt of your order. If we are unable to fulfil an order, we will notify you and refund any amount paid for unavailable items.

We may refuse or cancel an order where reasonably necessary, including in cases of suspected fraud, payment failure or material listing errors. Nothing in this section limits your statutory consumer rights.

4. Prices and Payments

Product prices are displayed in the currency applicable to your shopping experience.

The final amount payable, including applicable taxes and delivery charges, will be shown before you place your order.

Payments are processed through the payment methods available at checkout.

We do not store complete payment card details on our own systems. Payment processing is handled by authorised payment service providers.

Where a pricing error occurs, we will inform you before proceeding and provide an opportunity to cancel and receive a refund.

5. Shipping and Delivery

Available delivery destinations, shipping methods, charges and estimated delivery times are displayed during checkout.

Delivery options may vary depending on destination, product availability and the services offered by our logistics partners.

Estimated delivery times are not guaranteed unless expressly confirmed as guaranteed.

We will provide shipment tracking information when available.

If an agreed delivery deadline is not met, customers retain their rights under applicable consumer protection laws.

For further details, please refer to our published Shipping Policy or contact contact@thenoirmaison.com.

6. Store Pickup

Where offered at checkout, customers may select collection from:

THE NOIR MAISON — Sofia Store
83 James Bourchier Blvd
1407 Sofia, Bulgaria

We will notify customers when their order is ready for collection.

Please bring your order confirmation email or order number when collecting your items.

The estimated preparation time shown at checkout is subject to product availability.

Store pickup availability and collection arrangements may change. Any relevant information will be communicated before collection.

7. Returns, Exchanges and Withdrawal Rights

We respect the mandatory rights of consumers under applicable laws.

For eligible distance purchases, consumers in the European Union generally have the right to withdraw within 14 days of receiving their goods without giving a reason, subject to statutory exceptions.

To exercise your withdrawal rights, you must inform us of your decision within the applicable period. You may contact us at contact@thenoirmaison.com.

After notifying us, returned items must be sent back within the timeframe required by applicable law.

Refunds, including applicable standard outbound delivery charges, will be processed according to legal requirements. Where permitted by law, we may withhold reimbursement until the goods have been received or proof of their return has been provided.

Return shipping costs and procedures are explained in our Return and Refund Policy, subject to applicable statutory requirements.

Nothing in these Terms excludes or reduces your rights concerning faulty, damaged or non-conforming goods.

Please review our Return and Refund Policy for further information.

8. Product Quality and Consumer Guarantees

We aim to supply products that conform to their descriptions and meet applicable quality and safety requirements.

Consumers are entitled to statutory remedies for goods that are faulty, damaged or not as described.

For customers protected by European Union consumer law, a minimum two-year legal guarantee of conformity generally applies to goods.

Other mandatory consumer protections may apply according to the customer's location.

These statutory rights cannot be excluded by these Terms of Service.

9. Promotions and Discount Codes

Promotional offers and discount codes are subject to the conditions stated with each promotion.

Unless otherwise indicated, promotions cannot be combined.

We reserve the right to correct promotional errors or withdraw offers before orders are accepted, provided that customers' statutory rights are respected.

10. Intellectual Property

The THE NOIR MAISON name, website design, written content, graphics and other materials are protected by applicable intellectual property laws.

Third-party brand names and trademarks remain the property of their respective owners.

Website content may not be reproduced or used commercially without appropriate permission, except where permitted by law.

11. Website Use

You agree not to use our website for unlawful activities, fraudulent transactions or actions intended to compromise its security or operation.

We may take reasonable measures to protect the website, our customers and our business from misuse.

12. Privacy and Personal Information

We process personal data in accordance with our published Privacy Policy and applicable data protection legislation.

Our Privacy Policy explains how we collect, use, store and protect customer information, including information associated with orders and customer support enquiries.

For privacy-related questions, contact contact@thenoirmaison.com.

13. Liability

We do not exclude or limit liability where doing so would be unlawful.

Nothing in these Terms restricts mandatory consumer rights or our responsibility for matters that cannot legally be excluded.

We are not responsible for interruptions or delays caused by events genuinely outside our reasonable control, but will comply with our legal obligations and communicate with affected customers.

14. Changes to These Terms

We may update these Terms of Service to reflect changes in our business operations, website functionality or applicable law.

The current version will be published on this website.

Changes will not retrospectively remove rights that customers have already acquired under applicable law.

15. Governing Law and Disputes

These Terms are governed by the laws of Bulgaria.

This does not deprive consumers of mandatory legal protections applicable to them in their country of residence.

If a dispute arises, please contact us first so that we can attempt to resolve the matter amicably.

Consumers retain the right to seek assistance from competent consumer protection authorities and to pursue available legal remedies.

16. Contact Information

For questions about these Terms, products or orders, contact:

THE NOIR MAISON
Operated by Nikol M Concept EOOD
Company Registration Number: 208938189
81 James Bourchier Blvd, 1407 Sofia, Bulgaria
Email: contact@thenoirmaison.com
Phone: +359 877 339 832
Website: https://thenoirmaison.com

THE NOIR MAISON — NOT MADE TO FIT IN.