FAQ

How do I choose my size?

Check the fit notes and model information on the product page. See our Size Guide or contact us for help with a specific style.

Where do you deliver?

Available destinations and delivery options are shown at checkout. See our Shipping & Delivery policy for details.

How much does shipping cost?

Shipping charges and any applicable free shipping offer are displayed at checkout before you confirm your purchase.

How can I track my order?

Where tracking is available, tracking information is sent after dispatch. Contact us with your order number if you need help.

How do I request a return?

Please review our Returns & Refunds policy for the conditions and instructions, and contact us before sending an item back.

Can I change my delivery address?

Contact us as soon as possible with your order number and the correction. Changes may not be possible once your parcel has entered the courier network.

How can I contact you?

Email contact@thenoirmaison.com or chat with us on WhatsApp. For an existing order, please include your order number.

When will my order arrive?

Allow 1–2 working days for processing. Estimated total delivery ranges are displayed with the available shipping methods. DIREX transit starts on acceptance in Sofia; customs or carrier delays may extend estimates. Canada and DHL Express route-specific estimates remain unconfirmed.

Will I pay import charges?

For destinations outside the EU: Import duties, taxes and customs clearance charges may apply and are payable by the recipient on delivery. They are not included in the price or shipping cost. For the United States, Canada and the United Kingdom, amounts depend on customs and tax rules; the carrier may also charge handling or advancement fees.

Is Express delivery free?

No. Express is always a paid service. Any free Economy promotion is available only when shown at checkout, at the destination's qualifying order value and up to 2 kg. Orders above 2 kg have paid delivery.

Can I order more than 5 kg?

Yes, where Express is available. For orders over 5 kg, the Express shipping charge is the 5 kg Express rate for your destination plus €5. Economy is not available above 5 kg. For destinations with Economy only, please contact contact@thenoirmaison.com for an individual quote.