שילוח
Shipping Policy
Last updated: 14 November 2026
THE NOIR MAISON dispatches online orders from Sofia, Bulgaria. All checkout prices are displayed in EUR.
Processing and delivery estimates
Please allow 1–2 working days for processing before handover to the carrier. Working days exclude weekends and public holidays. Where a delivery range is shown in the shipping option, it includes this processing allowance. Estimates are not guarantees. Customs clearance, public holidays, remote locations and carrier disruptions may extend delivery.
Available destinations and services
Delivery is available only to countries and addresses accepted at checkout. Turkey is not an available destination.
For EU destinations, Economy shipments up to 2 kg use DIREX TRACKED; heavier Economy shipments up to 5 kg use Evropat. Express uses UPS Saver where offered. Estonia, Latvia, Lithuania and Malta currently have Economy only.
United Kingdom: UPS Saver Express and DIREX TRACKED Economy up to 2 kg. Shipments over 2 kg have Express only. United States and Canada: UPS Saver Express only. Israel, Hong Kong, Japan, South Korea, Singapore and the United Arab Emirates: DHL Express only. Unconfirmed DIREX services are not available for purchase.
DIREX transit estimates start on acceptance at its Sofia office. UPS European transit is generally estimated at one working day and US transit at two working days, in addition to processing. Canada and DHL Express route-specific estimates remain unconfirmed; contact us before ordering if delivery by a particular date is essential.
Shipping charges and weight limits
Temporary international shipping rates are shown at checkout according to destination, selected service and total assigned packaged item weight. We will update these rates following carrier confirmation. Your confirmed order retains the shipping charge agreed at checkout.
Economy shipping is available only up to 5 kg. Where Express is offered, orders over 5 kg are accepted at a fixed shipping charge equal to the 5 kg Express rate for the destination plus €5. For destinations with Economy only, please contact contact@thenoirmaison.com for an individual quotation above 5 kg.
Express shipping is always paid. Any Economy promotion applies only when a free option is actually displayed at checkout, after discounts and subject to the stated destination threshold and maximum 2 kg. Orders over 2 kg do not qualify for this promotion.
Bulgaria
Domestic shipping and collection options remain as displayed at checkout. International rates and promotions in this policy do not change domestic arrangements.
Import duties, taxes and customs clearance
Import duties, taxes and customs clearance charges may apply and are payable by the recipient on delivery. They are not included in the price or shipping cost.
This applies to destinations outside the European Union. We do not collect import duties and import taxes through the Shopify checkout. We do not promise prepaid duties or tax-free delivery.
For the United States, Canada and the United Kingdom, the amount depends on the relevant customs and tax rules, the goods, their origin and value, and the destination. The carrier may also charge clearance, handling or advancement fees. Where local law requires sales VAT or tax at the point of sale, those obligations are separate from import charges and follow applicable law.
You may be asked to provide identification, a tax or customs number, or other information needed for lawful clearance. Please respond promptly to the carrier.
Tracking and delivery issues
Tracking details are provided after dispatch where available. Contact us if a parcel is delayed, damaged or appears lost. Our responsibilities for delivery and your mandatory consumer rights remain unaffected.
Refused or uncollected shipments
If a shipment is refused or not collected, please contact us. Where legally permitted, actual outbound delivery, return carriage and non-recoverable charges resulting from refusal or non-collection may be deducted from a refund. We will explain any deduction and will not deduct sums that applicable law requires us to refund, including standard outbound delivery for an eligible statutory withdrawal. Refusing or failing to collect a parcel does not by itself replace notice of withdrawal.
International returns
Please contact us before returning goods from outside the EU so that we can provide the correct receiving address and customs documentation. Keep your original order, customs receipts and return tracking documents. Do not describe a purchase as a gift or understate its value. See our Return & Refund Policy for the full procedure.